Coronavirus Update - Last update: 16 July 2021
This page will be updated regularly if anything changes, so please check back here if you are concerned about an order you have placed.
Current order processing status: GOOD Most orders will be despatched the same day if placed early enough, or next day. There might be occasional times when there are slightly longer delays.
Please see "About Us" for current opening times.
Update - 16 July 2021:
As UK customers will probably be aware, the UK government has recently announced its policies surrounding the lifting of most Covid restrictions on 19 July. In particular it has announced that people will no longer be required to wear face masks in shops.
You may disagree with us on this and that is fine, but we believe that we will be safer if you continue to wear a face covering whilst in our shop. We are continuing to wear them because we feel you will be safer if we do. We therefore ask that you respect our beliefs and wear a face covering during your visit whether you agree with us or not. You may choose not to and you are still welcome, but our staff have been instructed not to engage in conversation with people who are not wearing face coverings so please do not ask for advice or recommendations if you choose not to, or are unable to wear a face covering.
Update - 12 April 2021:
From today we are open again! Please check "About Us" for opening hours.
Update - 28 March 2021:
We expect to be re-opening our "Bricks & Mortar" store to visitors on 12 April. Please check opening times before visiting as hours may be limited, and be advised that you we will be required to wear a face covering and we will be limiting the number of customers in the store at any time.
Update - 30 January 2021:
We are experimenting with shipping to some European countries, aiming to include more countries soon. So far we see that there are still significant delays with most shipments.
Update - 5 January 2021:
We have had to suspend offering "Click & Collect" in line with new lockdown rules. We are still fulfilling mail orders, and have reduced our UK Standard shipping charge back down to just £2.00!
Update - 19 December 2020:
As London enters Tier 4 the shop is again CLOSED. We will continue to operate mail order.
Update - 15 December 2020:
We are aware of some severe delays at Royal Mail, up to 10 days in some cases. If you want guaranteed delivery by Christmas please select "UK Express" as your shipping method.
Update - 11 December 2020:
Recommended last posting dates for Christmas (from Royal Mail). Please remember to allow an extra day for despatch, and that these are not guaranteed delivery times. Leisure Games is not responsible for delays in transit, which are common at the moment. Also please see note under the following table about shipping outside the UK.
|Standard UK post (Royal Mail 24)||Monday 21st *|
|UK Tracked||Tuesday 22nd *|
|UK Express||Wednesday 23rd *|
* Remember that orders have to be placed in time for us to process and pack them in time for collection each day, so ideally add an extra day to be as safe as possible.
Shortly before Christmas we will be temporarily suspending shipping outside the UK while we find out how badly exports are affected by the UK leaving the EU. If you have outstanding orders/pre-orders which have not been despatched by that date we will look at each case individually to decide the best course of action.
Update - 2 December 2020:
The shop is OPEN again from today! We are still observing precautions - face coverings are required, hand sanitiser is provided, and we are allowing a restricted number of people in the shop at one time. Please observe "social distancing" in the shop, and we thank you for your patience if you are asked to wait for someone to leave before you can enter.
Update - 6 November 2020:
The shop is again CLOSED but in line with Government instructions we can do in-store pickup orders, and delivery currently just £2.00 within the UK, FREE for orders over £100. There is no handling charge for in-store pickup orders (Click & Collect).
When coming to collect orders the front door will be locked, so please phone us on 020 8346 2327 to let us know you are there and we will come and meet you at the door. If you do not have a mobile phone knock as loudly as you can on the door. Failing that come and find the back door (beside some metal shutters).
Update - 21 September 2020:
In response to the rising infection rate we are taking immediate action to safeguard both our staff and customers - please see amended opening hours "HERE"
We are returning to very limited opening hours, weekends only, so that we can concentrate on fulfilling mail orders with a skeleton staff. We strongly encourage people to order online either for delivery or in-store pick-up.
Update - 29 August 2020:
Our list of opening hours has been moved back to the "About Us" page. Bank Holiday hours have been added.
Update - 5 August 2020:
Opening hours have been amended, and are nearly back to "pre-lockdown" hours. As we are still working with reduced staffing levels in the shop we are not opening until midday on Mondays and Tuesdays so that we can keep on top of weekend mail orders and new release deliveries.
Update - 24 June 2020:
We will be maintaining the requirement for customers who wish to browse our shelves to wear a face mask, and to use hand gel (available at the counter), and the 2m rule.
Update - 9 June 2020:
From Tuesday 16th June the shop will be open again, but for limited hours. Opening hours are subject to change at short notice so please check before travelling, and please read our store operating policy. Click & Collect orders may be collected any time during these opening hours. For collections outside these hours please phone the shop and we will try to accommodate your requirements.
Update - 5 June 2020:
We are now offering Click & Collect on Wednesdays - Saturdays.
We expect to be open for customers from 15th June but for limited hours only, which will be announced very soon. We will be monitoring how well this works and adjusting opening hours accordingly. We will update this page when things change.
Update - 30 May 2020:
We have extended click & collect pick-up hours to 12-4pm on Saturdays and 4-6pm on Wednesday to Friday. The time you actually arrive within those slots is not really important, but please remember that the door will probably be closed and locked so you will need to phone us when you arrive (020 8346 2327).
Update - 21 May 2020:
We are phasing in the reintroduction of Click & Collect in accordance with government guidelines. For the time being you can collect from the shop on Saturdays only, between 1pm and 3pm. The reason for such a narrow window is that we still only have one person working in the shop at any time, in order to minimise the risk of infection, and that person has a lot of work to do. We will monitor how this works and make adjustments as and when we feel necessary.
Update - 3 May 2020:
Since our last update we have caught up and are staying on top of orders, so we are aiming to despatch orders "next working day" after we receive them or sooner. Please note that some deliveries might still be delayed by delivery companies.
What I have realised that we have so far neglected to tell you is that at the moment, as we are operating more like a mail order company than a games shop, there is usually nobody to answer the phones at weekends. You can still email us or send a message by Facebook, we try to answer as quickly as we can.
Update - 21 April 2020:
We have received several large restock deliveries over the last few days, and processing these with only one person working at a time is leading to some short delays in mail order fulfillment. We do apologise if you are affected by this delay but it should be only a day, maybe two, and we expect to be up to date again by the end of tomorrow (Wednesday) at the latest.
Update - 11 April 2020:
There has not been much to report recently. We are still only allowing one person working at any one time, but we are generally keeping up to date with fulfilling mail orders. There will be some short delays mainly after weekends, especially this one being Easter weekend.
Update - 27 March 2020:
No change from yesterday, we are more or less on top of mail orders.
We aim to issue a "New Releases" email today, but it might not be until over the weekend. Don't hold your breath, there won't be much on it! Asmodee UK, who import and distribute the majority of the lines we stock have suspended new releases temporarily, but we do expect one or two (literally) from other sources.
Update - 26 March 2020, morning:
At the end of yesterday we were almost up to date fulfilling mail orders, all that remained were a couple which we were having problems with. If you are affected you should hear from us today.
Update - 25 March 2020, morning:
Government clearly says that mail order businesses can continue, so we are continuing but with a skeleton staff of just one person so that there is no contact between people. Rest assured that this is enough to get all your orders processed and posted out. Over the last couple of days we have been about one day behind with mail orders but we are confident we will be back up to date today. Royal Mail and Parcelforce have both been collecting mail from us as normal.
Update 7.30am - 24 March 2020:
We plan today to work flat-out on mail orders. We have quite a lot of orders to clear, thank you for your custom it is very valuable to us and we will do whatever we can, safely, to keep the mail order service running to a high level, although only one person will be working at any one time.
Orders going outside the UK will be considered on a case-by-case basis. We are unable to deliver to some countries, and the list changes frequently so we will contact customers who are or might be affected before despatch, and will try to get a comprehensive list up here as soon as we can.
Update 9.30pm - 23 March 2020:
The shop will not open again until further notice. But don't despair - that means we can focus even more on sending out your mail orders. Remember that nearly everything is discounted 10% as soon as it hits your shopping cart!
Update 3.30pm - 22 March 2020:
Our mail order service is operating as normal, although delivery companies are warning of some delays. See below for information about a special discount for online purchases!
As of 23rd March 2020 in order to assist in the fight against Corona Virus the shop will open only for one 2 hour period, three days a week (see below). This may change without notice so please check back here or phone before visiting.
Customers visiting the shop during these open periods will be required to wash their hands on entry and to keep a distance from staff and other customers as much as practically possible.
We would like to encourage people to use our mail order service rather than visit, or at least "click & collect" to reduce browsing time. If you have paid for a "click & collect" order you can collect it at the door without even needing to enter if you wish - just phone 020 8346 2327 on arrival. To arrange a collection outside the below opening hours please phone us.
All gaming tables are CLOSED for the foreseeable future.
Tuesday: 2.00pm to 4.00pm
Thursday: 2.00pm to 4.00pm
Saturday: 2.00pm to 4.00pm
In addition to having recently reduced our standard UK delivery rates to just £2, in order to further encourage customers to buy online rather than visit the shop we have implemented a 10% discount off nearly ALL our products (order values £5+)! This offer applies to "click & collect" orders as well as orders for delivery. Pre-order items and collectable card games are excluded from this offer. The discount will be applied in the cart, so add an item to your cart to check the actual price.
Update 9pm - 20 March 2020: A last minute change to tomorrow's opening hours: We will now be opening at mid-day on Saturday 21st March and closing at 5pm. The shop might be closed for short periods during the open time, but these periods should only be several minutes for stock replacement and other housekeeping.
Update - 20 March 2020: We are now cleaning the shop on an hourly basis. We can no longer offer express delivery within the UK as we can't depend on a daily collection.
Update 19 March 2020: We have updated our opening hours to ensure more stringent hygiene measures.
First of all, we are still open! We are enforce a much stricter hygiene regime - and please do not shop in person if you are unwell - but you are welcome to come and shop in store.
We are however stopping any in-store gaming for the foreseeable future, including any scheduled tournaments, from this point forward. We are currently in the process of refunding anyone who has already booked a place. Apologies for the inconvenience.
We would also like to encourage everyone, including people who live locally, to order online. Get your games delivered straight to your door, so you don't have to leave the house! With that in mind, we have temporarily reduced our UK shipping charge for orders to £2 (from £3.50). Orders over £100 remain post-free!
Check in on your friends, neighbours and loved ones and make sure they're okay. What creative ways have you come up with to play board games remotely? Let us know in the comments below!
Please bear in mind that express shipping guarantees have been suspended by our delivery services at this stage - we cannot currently guarantee next day delivery.
International customers: many international services have been suspended or restricted at this stage. Please regularly check the Parcel Force website here for details: https://www.parcelforce.com/service-updates
Stay safe and keep washing your hands everyone!